Consumer Code and New Homes Quality Code

We are committed to delivering a first-class customer service. This means we care about what happens before and after you get the keys, ensuring your new home journey is rewarding and enjoyable.

To ensure you receive excellent service, Avant Homes follows consumer codes - and the applicable code for your home purchase depends on when you reserved your home.

Click on the relevant consumer code for you to learn more.

Top Left side image

Consumer Code for Home Builders

If you reserved your home before 7th March 2023, the Consumer Code for Home Builders applies.

We fully adhere to the Consumer Code for House Builders which aims to provide you, the buyer, with all the information you require about the service requirements you should expect from us.

The Code should provide you with more confidence and assurance of the high standards of quality, service, and customer satisfaction that we aim to deliver.

Visit the dedicated website for the Consumer Code for Home Builders, with detailed information on all aspects of the code.

Learn more

Top Left side image

New Homes Quality Code

If you reserved your home on or after 7th March 2023, the New Homes Quality Code applies.

We fully adhere to the New Homes Quality Code and New Homes Ombudsman Service which aims to provide you, the buyer, with all the information you require about the service requirements you should expect from us.

The Code should provide you with more confidence and assurance of the high standards of quality, service, and customer satisfaction that we aim to deliver.

The Ombudsman is available if you have gone through our complaints procedure and remain dissatisfied. It is available in respect of any complaint raised within the first two years after legal completion of the home but must be referred within 12 months of the first complaint raised.

Visit the website for detailed information on the Code requirements and their meaning, and an introduction to the New Homes Ombudsman Service.

Learn more

Our locations

Our locations
Angus Ayrshire Barnsley Burton On Trent Castleford Chester-le-Street Chesterfield County Durham Derby Derbyshire Dundee Durham East Kilbride East Lothian East Midlands Edinburgh Glasgow Huddersfield Kettering Lanarkshire Lancashire Leamington Spa Leeds Leicester Leicestershire Lincolnshire Market Harborough Middlesbrough Midlothian Newark-on-Trent Newcastle North East North West North Yorkshire Northamptonshire Nottingham Nottinghamshire Pontefract Preston Renfrewshire Retford Scotland Sheffield Shropshire South Yorkshire Stirlingshire Sunderland Wakefield Walsall Warwick West Midlands West Yorkshire York Yorkshire and Humber
View all locations
Slider image

Buying with Avant

Why Choose Avant

About Avant

Customer Care

More

Avant Homes NHQC

www.avanthomes.co.uk is a site operated by Avant Homes Limited (”Avant”). Avant is registered in England and Wales under company number 03215228 and we have our registered office at Avant House, 6 and 9 Tallys End, Barlborough S43 4WP. Our main trading addresses are listed here. Our VAT number is 181 3492 62.

Website by MMS

© 2024 Avant Homes